Our Rates

2012 Rates

2011 Rates

 


Credit and Collections

New Water Bill Collection Policy

New Deposit Requirements

In an effort to reduce our uncollectible accounts Thurston PUD has adopted a Water Service Deposit Policy. Deposits will be held until the customer terminates service. It will be applied to any unpaid balance on the account; any remaining balance will be refunded to the customer.
Interest will not be paid on deposits while they are held by Thurston PUD.

We will perform credit checks on all new applicants to determine if a deposit will be required and if so the amount. Existing customers may be required to pay a deposit under the following circumstances:

Deposits will be calculated as two (2) times the highest month's usage for the service address during preceding 12 months or $150.00, whichever is highest. Thurston PUD normally returns deposits to our customer upon request after two years of service and a payment history of no delinquent payments.

Billing Cycle

Bills are mailed out the last business day of the month and all charges are due 15 days after their respective mailing date.

Past Due Reminder

Past Due Reminders are mailed out on unpaid accounts five business days after the due date of the original bill. A five dollar late fee will be charged at that time.

Disconnection Notice

Disconnection Notices are mailed out on unpaid accounts fifteen business days after the original due date of the bill. At that time customers have five business days to pay their past due amount in full or be subject to disconnection.